Role Summary:
The TPharm Account Management Director oversees strategic operations and client engagement for the TRICARE Pharmacy (TPharm) program, serving 9.5 million military service members, retirees, and their families.
Core Responsibilities:
Serve as a primary liaison with Defense Health Agency (DHA) and other government stakeholders for all non-clinical components of the TPharm program.
Lead strategic planning and execution of initiatives aligned to contract requirements, change orders and new solution opportunities.
Manage client escalations, including Congressional and other external stakeholder inquiries.
Team leadership, client relationship management, budget management.
Ensure end-to-end quality control processes to prevent errors impacting claims adjudication and performance guarantees.
Key Skills & Competencies:
Deep understanding of federal pharmacy benefit programs and TRICARE contract structures.
Proven ability to manage complex stakeholder relationships across government and internal teams.
Experience in transition planning, dual operations, and sustainment activities under federal healthcare contracts.
Strong analytical capabilities to interpret data and drive performance improvements.
Strong communication skills to engage with internal teams and government stakeholders.
Ability to coordinate across multiple internal and external teams.
Qualified Candidates Will Have a Combination of the Following:
10+ years in PBM account management to clients with 100,000+ covered lives, preferably focused on federal clients.
Bachelor's degree required; advanced degree preferred.
Experience working directly with the federal government with strong working knowledge of contract requirements.
Ability to travel, approximately one business trip per month.
Leadership Competencies:
Strategic Thinking & Visionary Leadership
Accountability & Results Orientation
Change Leadership & Adaptability
Effective Communication & Storytelling
Enterprise Mindset & Cross-Functional Collaboration
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
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