Job Description

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

At Kyndryl, you’re not just managing facilities—you’re shaping the spaces where innovation happens. As our Global Facilities Program Manager, you’ll ensure our offices and data centers run smoothly, safely, and strategically.

What You’ll Do

• Lead global vendor relationships
  • You’ll oversee the strategic partnership with Kyndryl’s global facilities management (FM) supplier, ensuring services are tailored to meet the operational needs of regional teams while aligning with our global strategy. This includes managing escalations, leading contract negotiations and renewals, and serving as the primary liaison with global procurement to align sourcing strategies and vendor selection.

• Drive performance through contract oversight, KPI tracking, and continuous improvement
  • You’ll be responsible for the governance of global FM contracts—ensuring compliance, performance, and value delivery. You’ll develop and implement contract change controls in coordination with procurement, lead vendor performance reviews, and enforce service-level agreements (SLAs). Your work will be data-driven, using KPIs to identify opportunities for innovation and service enhancements across our global real estate and facilities portfolio.

• Champion health, safety, and emergency response programs across our global portfolio
  • You’ll lead global FM programs that support the health and safety of our facilities, including serving as the global RDC focal for Kyndryl’s Corporate Emergency Response Program. You’ll coordinate with regional stakeholders to ensure consistent delivery, readiness, and compliance across office and data center locations—helping protect our people and operations worldwide.

You’ll work closely with regional teams, procurement, and service providers to deliver consistent, high-quality support. Your impact will be felt in how our people work and thrive.

Why Kyndryl:

We’re a purpose-driven company committed to innovation and empowering our people. Here, your work contributes to meaningful outcomes for clients and communities.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of  vaccination to align with their respective COVID-19  vaccination policies.  Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

You’re good at what you do and possess the required experience to provide it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in your work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

• At least 7 years of experience in facilities operations, contract management, or global vendor management.
• Proven ability to manage vendor relationships and drive performance through KPIs and service-level agreements.
• Strong background in contract lifecycle management, including negotiation and change control processes.
• Financial acumen in budgeting, forecasting, and cost control for facilities services.
• Effective communicator with experience engaging cross-functional and regional stakeholders.
• Familiarity with facilities management platforms such as  IWMS or  CMMS .
• Bachelor’s degree in Business, Operations, Facilities Management, or a related field.

Preferred Skills and Experience

• Experience working in a global facilities environment with diverse service delivery models.
• Certification from a recognized facilities management organization (e.g.,  IFMA ,  BOMA ,  CoreNet ).
• Master’s degree in a relevant field is a plus.
• Experience collaborating with procurement teams on sourcing strategies and vendor selection.
• Strong analytical thinking and data-driven decision-making skills.

The compensation range for the position in the U.S. is - $96,480           to $183,240 based on a full-time schedule. 

Your actual compensation may vary depending on your geography, job-related skills and experience.  For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.                                                 

There is a different applicable compensation range for the following work locations:                                

California: $106,080 to $219,840                                                                    

Colorado: $96,480 to $183,240                                                                    

New York City: $115,680 to $219,840                                                                    

Washington: $106,080 to $201,480                                                                    

Washington DC: $106,080 to $201,480                                                                    

This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.  Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.

Applications will be accepted on a rolling basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

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