Helpdesk Technician Job at Schiller International University, Tampa, FL

cHF0eUoyK3RxVythMFNSZXJTeThqOUhKWWc9PQ==
  • Schiller International University
  • Tampa, FL

Job Description

Your mission

We are looking for a Helpdesk Technician to provide L1 and L2 IT support to employees, faculty, and students at the Tampa campus of Schiller International University. Additionally, this role will include remote L2 support for the Heidelberg, Paris, and Madrid campuses when their L1 teams are unable to esolve an issue.
The candidate will be responsible for managing the various platforms, hardware, and network used by the university. It is essential to have experience in systems and network management, as well as excellent communication skills and a positive attitude. This position is crucial to ensure our IT infrastructure runs smoothly and users receive high-quality technical support.

Your profile

  • Provide L1 and L2 Helpdesk support at the Tampa campus, and L2 support for other campuses, for staff, faculty, and students. L1 support focuses on resolving basic issues, while L2 handles intermediate problems. L3 support will be assigned to another person.
  • Resolve incidents and manage requests through a ticketing platform, ensuring efficient responses and solutions.
  • Administer the university's applications and services, including user and permission management. These applications include the entire Microsoft 365 suite (Azure, SharePoint, Teams, among others) and various additional platforms.
  • Keep the digital signage on the televisions at the Tampa campus updated using the Sony TEOS application.
  • Administer the rack at the Tampa campus and periodically review the campus network to ensure optimal cabling and technology configurations.
  • Perform onboarding and offboarding of staff, including the delivery and retrieval of IT equipment.
  • Manage and install the technological equipment in the classrooms and meeting rooms at the Tampa campus, periodically checking their proper functioning.
  • Document each process implemented in applications and services, for example, how to register a new user in Active Directory and assign the necessary groups to obtain the corresponding licenses.
  • Manage the hardware and software inventory, ensuring it is always up to date, both in terms of stock and items already distributed.
  • Report to the manager with weekly data regarding open IT tickets, needs, and improvements.
  • Provide support in the organization and execution of events when necessary.
  • Provide basic training to users on the use of equipment and applications.

Position requirements

  • Advanced degree in Administration of Networked Computer Systems or university degree in computer science.
  • Proven experience of at least 1 year working as a Helpdesk Technician, Systems and Network Administrator, or similar role.
  • Experience working in Microsoft Azure environments and with Microsoft Intune deployments is required.
  • Knowledge of platforms such as Zoho, Anthology, Blackboard, and Jira will be valued.
  • Event experience will be valued.
  • Either native English speaker or proficiency level of English competency.
  • French, Spanish or German would be an asset.

About us

For over 50 years, we have firmly believed in experiential learning, an educational model that combines knowledge and skills acquisitions with solid humanist values. A combined learning process that guaranteed to all our students not only proficient professional capacities but also an international mindset to build inclusive and realistic scenarios that unify people, nations and cultures.

At SIU we are aware that our students will be part of a global, borderless and hyper-connected world. Thus, our 4 International Campuses provide undergraduate and graduate students with a high-quality variety of degrees valid both in the USA and Europe. All our programs are instructed in English and designed to be customized to each personal scenario. Additionally all our students are encouraged to study abroad at any time during their education to complete their professional expertise with truly life experiences that turn them in truly holistic profiles.
We Connect

Job Tags

Full time,

Similar Jobs

G2W Consulting

Network Security Engineer Job at G2W Consulting

 ...Position Overview We are looking for a skilled Network Security Engineer to support enterprise network infrastructure initiatives focused on secure, scalable, and high-availability systems. The engineer will play a vital role in the planning, design, deployment, and... 

OpenAI

Global Relocation & Mobility Specialist Job at OpenAI

 ...world-class talent across the organization. Our Global Mobility function plays a key role in making this possible, helping employees relocate, transfer, and navigate immigration with confidence and care. Youll join a small and high-impact group that collaborates closely... 

Walgreens

General Warehouse Person Perrysburg - Part-Time Job at Walgreens

Job Summary:The General Warehouse Person is responsible for performing tasks involved in processing and shipping orders to the stores...  ...to the stores that service our customers. This may require at times to work in areas higher than ground level.* Tracks all inbound... 

Raybrex Dental Recruiting

Oral Surgeon in Albany Job at Raybrex Dental Recruiting

We are a dentist recruiting company working with 3 very reputable offices that are seeking a part time oral surgeon. The offices have been in the community for over 30 years and have built an excellent reputation in the community. The offices are near the Albany area... 

NRG

DOTP-Plant Operator Job at NRG

 ...Job Description Summary: Operates and monitors auxiliary equipment and systems...  ...operation of the Petra Nova Carbon Capture Plant. Essential Duties/Responsibilities:...  ...sound manner plant equipment (i.e. HRSG, Gas Turbine/Generator and its associated...