IT Services Manager Job at Axians Portugal, Portugal

cHF0MkptdXBwRzJRMFM5YnJDbXdpTjdQYkE9PQ==
  • Axians Portugal
  • Portugal

Job Description

The possibilities of technology are only limited by our imagination. We work on complex digital projects with major clients who want to solve the biggest challenges of our time.

As part of Vinci Energies, Axians is the brand dedicated to ICT and Digital Transformation. You can find us in 37 different countries, with over 16k employees and generating more than €3.6 billion.

We're seeking a skilled Service Manager to lead service delivery, streamline operations, and enhance client satisfaction.

Responsabilities:

  • Act as the primary point of contact for strategic and contractual matters with VE;

  • Ensure seamless service implementation, delivery, governance, and continuous improvement;

  • Oversee SLA/KPI compliance, reporting, and escalation management;

  • Coordinate communication between VE stakeholders and Axians delivery teams (Level 1 support, operations).

Skills and requirements:

  • 5+ years in IT service management (outsourcing/managed services);

  • ITIL-based incident/request management experience;

  • Proficient in ITSM/ticketing tools (e.g., EasyVista);

  • Exposure to digital platforms, CMS, and analytics tools ( Nice to have );

  • Fluent in English and Portuguese; French is a plus;

  • Comfortable in multi-stakeholder settings and collaboration tools.

Our offer:

  • Work-life balance;
  • ​​​​​​​+5 extra days of parental leave;
  • Employee Assistance Program (support in areas such as Psychology, Psychosocial, Legal and Finance);
  • Hybrid work Model;
  • Employee Stock Options;
  • Flex benefits;
  • Health and Life Insurance;
  • Internal mobility program cross geography, role or industry. ​​​​​​​

Job Tags

Flexible hours,

Similar Jobs

Northwell Health

Neurology Physician Assistant or Acute Care Nurse Practitioner Per Diem Job at Northwell Health

 ...Interprets laboratory and test results. Confers with attending physicians, residents, nursing staff, and/or other care providers to...  ...of an accredited (Accreditation Review Committee for Physician Assistant Programs ARC-PA) program, required. Current license to practice... 

Kate Spade

Retail Stylist Job at Kate Spade

The Retail Stylist at Kate Spade in Williamsburg, VA is responsible for delivering exceptional customer service and personalized styling...  ...achieving sales goals. Candidates should have previous retail experience, strong fashion sense, and excellent communication skills.

Midas of Richmond

Automotive Technician Job at Midas of Richmond

 ...Job Overview Midas of Richmond is seeking skilled and dedicated Automotive Technicians and State Inspectors to join our team. Our locations are filled with vehicles to service, and we are looking for experienced technicians to help meet our high customer demand. We invest... 

Openkyber

SharePoint Online Engineer Job at Openkyber

 ...stakeholders. Create documentation and deliver training to business users on best practices and...  ...offer contract, temporary and permanent placement solutions for finance and accounting,...  ...compensation and benefits, and free online training. Stay on top of every opportunity... 

Duracell

Process and Engineering - Mechanical / Chemical Engineer Job at Duracell

 ...lasting batteries. In this role, the Engineer will work as part of a multi-functional team...  ...schedule requirements. Exhibits high level of integrity and directness/candor. ...  ...Engineering with preference for Mechanical or Chemical Engineering. 1 to 3 years of...