Job Description

About Rektio Accounting

Rektio Accounting is a trusted provider of accounting, bookkeeping, and financial management services for businesses and individuals across the United States. Our mission is to simplify complex financial processes, deliver accurate reporting, and provide personalized support that helps clients make smarter financial decisions.

We are a client-focused, technology-driven firm recognized for professionalism, innovation, and integrity. At Rektio Accounting, we believe in building lasting relationships, offering tailored solutions, and ensuring our clients' peace of mind. If you are passionate about excellent service, attention to detail, and making an impact, Rektio Accounting is the place for you.

Role Overview

As a Remote Client Service Representative , you will be the first point of contact for clients engaging with Rektio Accounting. You will provide outstanding customer support, respond to inquiries, and ensure every client interaction reflects professionalism, efficiency, and care.

This is a remote role, offering flexibility and the opportunity to contribute to a growing accounting firm from anywhere in the United States.

Key Responsibilities

• Respond promptly to client inquiries via phone, email, and virtual platforms.
  
• Provide professional, clear, and friendly support to clients
  regarding accounting and service-related questions.
  
• Maintain accurate records of client communications in Rektio's CRM and accounting systems.
  
• Assist in onboarding new clients, including documentation and account setup.
  
• Support scheduling, client follow-ups, and internal team coordination.
  
• Collaborate with accounting teams to escalate and resolve client concerns effectively.
  
• Provide feedback to management on ways to improve service delivery and client satisfaction.

Requirements & Qualifications

• 1–2 years of customer service or receptionist experience (remote experience a plus).
  
• Excellent communication skills (verbal and written).
  
• Strong organizational abilities with the capacity to multitask and prioritize.
  
• Proficiency with Microsoft Office Suite and comfort using CRM or accounting platforms.
  
• Familiarity with remote collaboration tools (Zoom, Teams, Slack, etc.).
  
• A self-starter who can work independently and manage time effectively.
  
• Commitment to professionalism, confidentiality, and client-focused service.

What We Offer

• 100% Remote Work Environment – flexibility to work from anywhere.
  
• Professional development, mentorship, and ongoing training opportunities.
  
• Exposure to accounting, bookkeeping, and financial management processes.
  
• Supportive, team-oriented culture with opportunities for growth.
  
• Performance-based incentives in addition to base pay.

Benefits

• 401(k) retirement plan
  
• Health, dental, and vision insurance
  
• Paid time off and flexible schedule
  
• Tuition assistance
  
• Work-from-home opportunity
  
• On-the-job training
  
• Bonus and performance incentives

Schedule

• Monday to Friday
  
• Full-time and part-time options available
  
• No weekends required unless otherwise scheduled

Location: Remote (USA ONLY)

Compensation:

Competitive hourly rate starting at $25/hr with potential earnings of up to $45/hr based on experience and performance.

Job Tags

Hourly pay, Full time, Part time, Work at office, Work from home, Flexible hours, Monday to Friday,

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